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TOPIC: Runtastic Double Up?

 
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April 9, 2013 12:05 PM
Hi,not sure if this is a runtastic or MFP issue. You guys tend to answer quicker so thought I'd ask her first.

Sometimes when I am running outdoors using GPS and runtastic, when I check MFP there are two entries, identical for exercise. So it shows that I've done double to what I've done and I have to manually delete one.

Any idea what is causing it? It isn't EVERY time, just perhaps 1 out of 3...?

Thanks in advance.
April 10, 2013 11:05 PM
Hello,

After reviewing your account we can see that you are also linked with Endomondo, do you by chance have your runtastic account linked with Endomondo and MyFitnessPal? If so this could be generating the duplicates that you are referencing.

Regards,

Tom
MyFitnessPal Staff
April 13, 2013 2:25 PM
Thanks for your reply.

I don't have endomondo? Just runtastic. My runtastic links to upload to the runtastic account, facebook and myfitness. It is also linked to twitter, but disconnected to upload (if that makes sense).

Maybe it's a runtastic error.

Thanks anyway :)
April 22, 2013 10:57 AM
Runtastic thought it may have been a glitch their end and fixed it but it's still entering all runtastic information twice...?
April 22, 2013 11:10 AM
Hello,

We would be happy to look into this from our side, please use the contact us link below so that we can work on this one to one.

http://www.myfitnesspal.com/welcome/contact_us

Regards,

Tom
MyFitnessPal Staff

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