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TOPIC: Time wrong on fitbit

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December 28, 2012 8:20 PM
Hi all,

My hubby got me a fitbit one for Christmas and it has been on track the last couple of days. But all of a sudden today it shut off and when I noticed it was off I turned it on and it said it was 1:45 pm but it was actually 5:15 pm. So, it did not calculate my steps for the 3 and a half hours it was off. I have looked at the fitbit site and I do not see a reason why it would happen or how to fix it. I am currently charging it, although it still had about 1/3 on the battery meter when I plugged it in. Has anyone had this happen to them? Does anyone know how to fix it? Thanks!
December 29, 2012 10:03 AM
This has been happening to mine too! So frustrating.
December 29, 2012 12:15 PM
You need to go into your fitbit profile settings on your fitbit account and change to your correct time zone. It is pretty important that the time zone is correct. It will reset the day at 12am whatever time zone it is set for. If you haven't already, you also want to make sure your birthday, height and weight are all correct in your settings. Since those numbers are used in all your calorie burn estimates.

Try charging it up all the way too, that won't effect the time but for the issue of it shutting off. You can't actually turn it off, so I am not sure what you mean, unless it ran out of charge? I've had a couple fitbits now (older models than the one) for about three years now, and I've never actually had a fitbit completely run out of charge. I think I charged it up when new, then I will charge it when I am sitting at my computer if I think of it. I don't have a one or zip though, and suspect they might be a little different in battery usage.
December 29, 2012 12:30 PM
Thanks I checked the time zone first and it is correct. I charged the battery and then synced it and that seemed to work.
January 3, 2013 6:28 PM
My Fitbit has a habit of taking a nap too. It will be fine for days and then decide to take a few hours off. Waking it up and syncing it does seem to correct the time, but it is annoying when it decides to miss the activity during nap time.

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