Message Boards » Technical Support/Need Help

TOPIC: FitBit calorie Adjustment Broken For Weeks!!! Frustrating!

← Previous 1
← Previous 1
 
Ic_disabled_photos
Topic has been inactive for 30 days or more and images have been disabled.
Display All Images
September 6, 2012 6:42 AM
When will this be fixed???

First off, I understand how it works:

1. I got the right time zones set. I enter the right times into the right software (all entries into MFP).

Typical behavior:

1. I enter the workout. Everything works. The "fitbit adjustment" is reduced by the workout time I entered (i.e. Fitbit is blanked out for that time) and the line I entered is added. Perfect! This is using the MFP website.

2. 3 minutes later - without doing anything, the Fitbit adjustment is back to where it was and I have double calories burned. Why? I had it all working. (perhaps the FitBit synced - so what)

3. So I delete the manual entry since I don't want to double count. Fine. Not accurate - but fine.

4. One day later my fitbit is adjusted again - this time of course without my sports entry - putting that day into the red.

Another good way to mess it all up is to use my IPad app. When I say use I simply mean enter food or something. Totally messes all fitbit settings for the week.

Oh.. and anytime the fitbit synces it messes everything up as well.

So basically the fitbit is worthless. (or perhaps MFP is worthless)

From an engineering perspective (I am an engineer) this is not hard to do right. Why can't this be fixed?

Thanks,
A
September 7, 2012 9:47 AM
I'll second my frustration on this issue. I love MFP, and I love my FitBit. The two used to work very well together.

I'm about to toss them both in the trash, however, if this issue isn't fixed.
September 7, 2012 9:41 PM
Hi was searching on info about fit bit before I purchase. Did it help?
September 7, 2012 10:01 PM
As far as I am able to tell, Fitbit is double-reporting the MFP tally. It goes a little something like this:

1) You finish your workout, and your Fitbit syncs with the station, which then reports to MFP with an updated caloric adjustment.
2) You go to the MFP site and log your cardio workout, as directed in the instructions.
3) Fitbit catches word of this workout, and notes it in your activity record.

Now, HERE is where things are getting screwy. Fitbit is reporting its own tally in addition to what you are reporting. It is not supposed to work this way. What is supposed to happen next is:

4) Fitbit subtracts your MFP logging from its tally, and gives you back however many calories it thinks you've burned in excess of your report.

Currently, it is not subtracting your logged MFP calories. It is adding the MFP log to its own log. Initially, it might look like it's working as intended, but within about 5 minutes of logging your exercise, the caloric adjustment entry skyrockets.

So, I've started doing a workaround. It's not perfect, and it's kind of a pain in the arse, but if you're serious about getting a halfway accurate estimate of your calories burned, you can try this.

1) Log your exercise (as instructed) in MFP. For example, I use the elliptical trainer at my gym, and the machine says I burned 395 calories (based on reported weight and intensity of workout). I will log 395 calories burned and the time spent doing this, and the time started (which, if I can't remember exactly what time I started or I completely forgot to hit my stopwatch button, I look at my Fitbit dashboard to see when the lines started turning pink).

2) Go back to your Fitbit page and open up the activity log ("Log" tab near the top of the Dashboard -> Activities -> Logged Activities). You should see that the details of the workout(s) you just logged on MFP have carried over into this Logged Activities section.

3) DELETE the entries in the Logged Activities section on the Fitbit site. Just click the X that should pop up in the right-hand corner next to each entry, and they go vamoose.

4) Reload MFP and see if your calories burned looks a little more reasonable. Do not delete your workouts from MFP.

Now, this is why it's not perfect: as I mentioned, I use the elliptical. Fitbit is not perfect at logging elliptical workouts. Its estimates come close, but are usually off by a bit in distance, steps, speed, and calories. Anything non-stepping like weight training is also not going to be picked up by Fitbit. So, you might end up shorting yourself a few calories from the Fitbit adjustment. If that's the case, you could try not deleting your non-stepping workouts from the Logged Activities.


I hope this makes sense. It's not ideal, and it still doesn't work the way that it used to, but it's helping me have a clearer view of my day in the meantime. (Edited to clarify the wording in my instructions a bit.)
Edited by Wenchilada On September 7, 2012 10:20 PM
September 7, 2012 10:06 PM
Today my MFP isn't syncing with my fitbit all day, then now it just gave me -1 calorie for exercise lol..dont know what up with that
September 10, 2012 3:15 PM
Hi Folks,

We're working closely with Fitbit to resolve the extra calories occurring when exercise is logged as an activity. I've been able to reproduce the issue many are reporting, and Fitbit is looking into it for us.

Regarding the issue with syncing in general, being reported today (Monday, 9/10_) Fitbit is working on a resolution and once they have the fix in place, syncing should resume for all users. We're sorry for any inconvenience you're experiencing in the meantime. Thank you for bringing the issue to our attention.
September 10, 2012 4:14 PM
Steven - thanks for the update. Good to know they are working on it!!!
September 12, 2012 6:02 PM
Hi Folks,

Late yesterday Fitbit resolved an issue on their end, and we helped catch up with the backlog by adding some extra sync capacity on our end for a while. We believe all Fitbit data stuck in the backlog from the past few days should now be synced, and our normal sync schedule (every 15 minutes for each user) should resume.

I will check with them tomorrow for an update on the extra calories question.

Please let us know if you are experiencing further difficulties with sync?

Regards,
Steven
MyFitnessPal Staff
September 12, 2012 6:07 PM
QUOTE:

Hi Folks,

Late yesterday Fitbit resolved an issue on their end, and we helped catch up with the backlog by adding some extra sync capacity on our end for a while. We believe all Fitbit data stuck in the backlog from the past few days should now be synced, and our normal sync schedule (every 15 minutes for each user) should resume.

I will check with them tomorrow for an update on the extra calories question.

Please let us know if you are experiencing further difficulties with sync?

Regards,
Steven
MyFitnessPal Staff


WOOHOO!!! Thank you!
September 12, 2012 6:09 PM
Bump
September 12, 2012 6:30 PM
bump
  26256320
September 13, 2012 12:08 PM
BUMP!!!! BUMP!!!! BUMP!!!! out of sheer frustration ohwell
September 20, 2012 5:09 PM
QUOTE:

Hi Folks,

Late yesterday Fitbit resolved an issue on their end, and we helped catch up with the backlog by adding some extra sync capacity on our end for a while. We believe all Fitbit data stuck in the backlog from the past few days should now be synced, and our normal sync schedule (every 15 minutes for each user) should resume.

I will check with them tomorrow for an update on the extra calories question.

Please let us know if you are experiencing further difficulties with sync?

Regards,
Steven
MyFitnessPal Staff


Any update on the extra calories issue? It's still an issue here on my end.
September 21, 2012 12:53 PM
Checked it today. No Fix. Same problems as before. This is not rocket science.

What is additionally annoying is that for now I'm simply deleting the fitbit adjustment in MFP just to not double count. Well, it simply comes back a few hours later.
September 21, 2012 12:57 PM
Mines working. It only stopped for about 2.5 days or so. I know sometimes when mine doesn't sync if I restart my computer then it does. I don't know why, maybe an update or something.
  18344
September 21, 2012 2:42 PM
Not an issue with Sync.. it is an issue with the math when you also enter workouts manually.
September 23, 2012 1:47 PM
I worked around the MFP/fitbit double-counting for a while by logging the activity in Fitbit instead of MFP. That replaced Fitbit's estimate of calories burnt during that time period with my manually-entered calorie data. The Fitbit Calorie Adjustment entry in MFP seemed correct at the end of each day.

Today, it's totally fitbit's fault! I logged my run on Fitbit, including my own calorie data. What showed up on MFP? My own calorie data for my run (900+), PLUS fitbit's initial estimate of calories burnt for the same time period (400+). Argghhh!

I guess the original Fitbit/MFP syncing problem may have been fixed, but now there's a new one...
September 23, 2012 6:37 PM
I have a question when I sync my fit bit to MFP it gives me exercise cal say 896 the number will change over the get couple hours decreasing without my doing anything why is that happening tonight went from 896 now 788?????
  1104037
September 23, 2012 7:07 PM
QUOTE:

I have a question when I sync my fit bit to MFP it gives me exercise cal say 896 the number will change over the get couple hours decreasing without my doing anything why is that happening tonight went from 896 now 788?????


The way I understand it is that the calories adjusted by MFP from your Fitbit are the calories that you burn over and above what were "expected" from your Fitbit profile, not the actual calories you've burned. So if you go into a sedentary (or less than whatever you put in your Fitbit profile) mode, you start losing calories. For example, I "earned" about 335 calories this afternoon from a long walk, but as I sat here on the computer for an hour or so, I started losing those earned calories because I was burning practically nothing at the time. At least that's how I view it when it happens to me. On Fitbit, I'm expected to burn 2,000/day, which is about 1.4 calories per minute. When I'm not burning at least that, I start losing calories in MFP. When I burn more, I gain. I could be totally wrong on this, but that's how I understand it.
  13575757
September 24, 2012 4:49 PM
Thanks for the reply I kind of thought the same thing
  1104037
September 24, 2012 6:03 PM
Still having syncing issues.....

Any updates?
  16412837
September 24, 2012 6:14 PM
I honestly think this has to do with Fitbit as the same thing happens to me with my Endomondo synch as well. It seems anything added to FitBit manually or through synching with another system messes things up. I think this is something FitBit needs to correct on their end.
September 25, 2012 8:09 AM
QUOTE:

As far as I am able to tell, Fitbit is double-reporting the MFP tally. It goes a little something like this:

1) You finish your workout, and your Fitbit syncs with the station, which then reports to MFP with an updated caloric adjustment.
2) You go to the MFP site and log your cardio workout, as directed in the instructions.
3) Fitbit catches word of this workout, and notes it in your activity record.

Now, HERE is where things are getting screwy. Fitbit is reporting its own tally in addition to what you are reporting. It is not supposed to work this way. What is supposed to happen next is:

4) Fitbit subtracts your MFP logging from its tally, and gives you back however many calories it thinks you've burned in excess of your report.

Currently, it is not subtracting your logged MFP calories. It is adding the MFP log to its own log. Initially, it might look like it's working as intended, but within about 5 minutes of logging your exercise, the caloric adjustment entry skyrockets.

So, I've started doing a workaround. It's not perfect, and it's kind of a pain in the arse, but if you're serious about getting a halfway accurate estimate of your calories burned, you can try this.

1) Log your exercise (as instructed) in MFP. For example, I use the elliptical trainer at my gym, and the machine says I burned 395 calories (based on reported weight and intensity of workout). I will log 395 calories burned and the time spent doing this, and the time started (which, if I can't remember exactly what time I started or I completely forgot to hit my stopwatch button, I look at my Fitbit dashboard to see when the lines started turning pink).

2) Go back to your Fitbit page and open up the activity log ("Log" tab near the top of the Dashboard -> Activities -> Logged Activities). You should see that the details of the workout(s) you just logged on MFP have carried over into this Logged Activities section.

3) DELETE the entries in the Logged Activities section on the Fitbit site. Just click the X that should pop up in the right-hand corner next to each entry, and they go vamoose.

4) Reload MFP and see if your calories burned looks a little more reasonable. Do not delete your workouts from MFP.

Now, this is why it's not perfect: as I mentioned, I use the elliptical. Fitbit is not perfect at logging elliptical workouts. Its estimates come close, but are usually off by a bit in distance, steps, speed, and calories. Anything non-stepping like weight training is also not going to be picked up by Fitbit. So, you might end up shorting yourself a few calories from the Fitbit adjustment. If that's the case, you could try not deleting your non-stepping workouts from the Logged Activities.


I hope this makes sense. It's not ideal, and it still doesn't work the way that it used to, but it's helping me have a clearer view of my day in the meantime. (Edited to clarify the wording in my instructions a bit.)


OMG!!! This actually WORKED!!!! My adjustment went from 570 after my workout to about 100! Much more accurate! Thanks!!!!
  22366558
September 25, 2012 8:22 AM
I just don't log any walking or running workouts into MFP. I let fitbit do those. The only workouts I log into MFP are those where I either don't have the fitbit on (seldom) or it's a strength workout or something that fitbit doesn't measure accurately.

I'm pretty sure if you read the fitbit FAQ, that's how they tell you to record your activities.

The only way I can get Endomondo to work correctly is to not wear the fitbit for a run. So I don't bother with that. I use my Garmin now for my true mileage.
  6611838
September 25, 2012 4:26 PM
Just checked my fitbit adjustment for today and at just under 6,000 steps for the day I am seeing a 893 calorie adjustment. That is crazy! It's really frustration to see these issues go on for so long!
  26256320

Message Boards » Technical Support/Need Help

Posts by members, moderators and admins should not be considered medical advice and no guarantee is made against accuracy.