TOPIC: Unable to get MFP to link with Facebook
July 16, 2012 08:02
I am getting as far as accepting the usage and then stays blank in the pop up with this address; https://www.facebook.com/dialog/permissions.request. I have never been able to get the account to autopost or show that they are linked. I have tried everything suggested in this email:
Thanks for taking the time to contact us. We apologize if you are having a problem with your facebook updates.
Have you recently updated your Facebook to the new "timeline view"? We have noticed that in this new view, posts do not quite show up as they might have previously. Any Exercise/Food diary posts will show up lower in your "timeline" in its own section while your status updates will show up as if they were posted directly to Facebook, but will say "via MyFitnessPal above it. ( you can see an example of this by following this link:
Please check to see if this is the case for you.
Also, if you have the Timeline setting "review posts that I am tagged in before posting to my timeline" turned on, MFP posts will not show up automatically. Please check this setting under Privacy Settings and then Timeline and Tagging.
If you're looking in the right spot on Facebook for your updates, but your MyFitnessPal posts are not appearing on Facebook, you can try unlinking your accounts then relinking them to see if that fixes the problem.
To unlink your Facebook account, go to this URL:
On that page, the "Facebook" checkbox should be checked. Towards the bottom of the Facebook section, you should see a link labeled "Unlink". Click that link to disconnect MyFitnessPal from Facebook.
Once that step is complete, make sure you are logged into the correct account on Facebook. Then go back to that same URL on MyFitnessPal. The Facebook checkbox should now be unchecked. Check it, and you will be taken through the process to reconnect Facebook and MyFitnessPal.
Once your Facebook and MyFitnessPal accounts have been reconnected, automatic sharing on Facebook should start working again.
If this does not resolve the issue for you, there is a more advanced solution here:
Let us know if that helps or if you are still having a problem. In the meantime, thanks so much for using the program. We wish you all the success in reaching and maintaining all of your diet and fitness goals.
I am running Windows 7 pro. Thanks,
July 17, 2012 21:01
Just to be sure everything is as primed-for-success as possible, will you try two things?
1 - Have Facebook open and logged in in a second browser window when attempting to link the account from MyFitnessPal
2 - Try the link process in another browser than the one you've been using, in case it's a software issue at your end. Some free options are:
Beyond that, we've actually established that this is an issue we're in need of resolving on a larger scale than individual accounts' issues. There are some problems with the sharing protocol that we need to address site-wide. We do apologize for those whose accounts are affected by the problem, and we will have a fix in place as soon as we can identity the source of the issue.
This issue shouldn't affect the actual link process, but it could be related. Typically the accounts appear to link fine, then don't post correctly.
Please know that we're looking into it, but until we find a fix Facebook syncing may be unreliable for some users.
July 19, 2012 12:29
Hi thank you. I got it to work by using Safari instead of IE9.
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