Message Boards » Technical Support/Need Help

TOPIC: unable to add searched foods on website

 
June 11, 2012 19:18
Hi,

When i enter any searched foods i am redirected to a black and white screen with type only- no images. It allows me to enter the info but never adds the info to my day. I am having no issues on my blackberry app. When hitting the back button the page has expired. The same is also true for any exercise. i have no problem inputting items that are among my recent etc.
June 14, 2012 11:02
Hello,

As a first step will you try emptying your browser's cache? Instructions are here http://www.wikihow.com/Clear-Your-Browser's-Cache

If you are using Internet Explorer, please note that you should uncheck the "preserve data for favorite websites" option if you have MyFitnessPal favorited or bookmarked.

I look forward to hearing if this has helped resolve the issue.

Cheers,
Scott
MyFitnessPal Staff
June 14, 2012 11:10
Quantity sugar dAily allowed
  23643164
June 14, 2012 11:18
food > settings
pick sugar as one of your 5 optional columns
  3335912
June 16, 2012 18:22
QUOTE:

Hi,

When i enter any searched foods i am redirected to a black and white screen with type only- no images. It allows me to enter the info but never adds the info to my day. I am having no issues on my blackberry app. When hitting the back button the page has expired. The same is also true for any exercise. i have no problem inputting items that are among my recent etc.


In addition to clearing your cache, will you make sure JavaScript is enabled in your browser? http://www.activatejavascript.org/ has instructions for most standard browsers.
June 19, 2012 18:37
So far that has done the trick! Thanks:)

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