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TOPIC: Fitbit won't hold a charge.

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June 11, 2012 6:54 PM
I am fit to be tied about my fitbit. I have had it for about two months. It starts off fine, but when I check it later in the day it has stopped, no display and I am losing data.

I love my fitbit, and totally apoplectic about having issues with it.

Any suggestions on what is wrong with it?

Any recommendations on a less expensive pedometer that works well with mifitnesspal?
June 11, 2012 7:25 PM
The only suggestion I have for you is to contact customer service...I have heard from many people that they are the best and will replace your defective one for free.

Good luck smile
June 11, 2012 9:49 PM
I agree, email fitbit's customer service. Mine holds enough charge for about a week, I think. I've never run out of charge.
June 11, 2012 10:57 PM
Same. I charged mine 1 hour per week and after a week, it is still working fine. I even tried it once 10 days without problem.
and I confrim: very good customer service (and no, I don't work for them :-)
June 12, 2012 7:43 AM
Yeup! Contact customer service! I just got my email from them that they will be sending me a complete replacement for mine. The issue with mine was I snagged it on the counter and it broke into a few pieces...I put it all back together and it works but the button pieces are missing because they went down the vent :( So it's not even their fault and yet, they are mailing me a new one :D
I say contact them ;)
June 12, 2012 10:28 AM
Yup I lost mine and they sent me a new one free of charge. They have awesome customer service =)
June 25, 2012 2:37 AM
Exactly the same thing has happened to me. Only holds its charge for about an hour and my fitbit is only 3 weeks old. I emailed customer service and they're going to send me s new one. Really miss my fitbit though!!

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