Message Boards » Technical Support/Need Help
TOPIC: what's going on? |
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Joined 2010-04-13 Posts: 79 |
May 23, 2012 00:42
is it just me or is anyone else having a problem with their MFP app on their phone?
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Joined 2011-06-24 Posts: 480 |
May 23, 2012 02:03
My app just keeps saying syncing :( hasn't opened for about 3 days now
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Joined 2011-12-21 Posts: 106 |
May 23, 2012 02:39
Mine won't open my home page. Just says an unexpected error occurred....dismiss :( The other 4 (diary, friends, etc) pages work just fine.
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Joined 2012-02-08 Posts: 811 |
May 23, 2012 02:57
QUOTE: My app just keeps saying syncing :( hasn't opened for about 3 days now |
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MFP Staff Joined 2011-08-06 Posts: 1,931 |
May 23, 2012 17:54
QUOTE: Mine won't open my home page. Just says an unexpected error occurred....dismiss :( The other 4 (diary, friends, etc) pages work just fine. This sounds like an issue with the Android app that a few users are having. Can you use the "Contact Us" link at the bottom of the page to reach us by email, so that we can collect some diagnostic data around this problem? |
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MFP Staff Joined 2011-08-06 Posts: 1,931 |
May 23, 2012 17:56
Hi Folks,
I wasn't sure if some of you were reporting issues with the Android app, the iPhone app, or BlackBerry/Windows Phone. If the app seems stuck in syncing (or any other mode) force closing it often resolves the issue. On an iOS device: To completely close the app, first leave the app by pressing the hardware Home button (the circle with the white square inside of it). Then, double-click the hardware Home button. A row of application icons should appear on the bottom of the screen. Scroll through them and find MyFitnessPal, then hold your finger on the icon until the icons start to jiggle and a "-" appears. Tap on the "-" to completely close the app. Then press the home button once more to settle things back to normal. Finally, relaunch the app. On Android: from the home page click the menu button then manage apps, then look for the "running" section, find MFP, and tap "force stop." if this doesn't resolve your issue, please reply with details about what phone you're using, and we'll do our best to get you up and running again. Steven MyFitnessPal Staff |
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Joined 2012-01-07 Posts: 13 |
May 23, 2012 19:20
This might help track down the issue. Worked fine yesterday. But I had 3G Verizon and air card.
Today I have new jet pack hot spot and 4G. And the app won't load, just says sync... Weird, Ipad3 latest os
Edited by RojoyInc On May 23, 2012 19:22
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Joined 2012-01-07 Posts: 13 |
May 23, 2012 19:43
Something is up... Got it to load, search stopped working.
Then I got a server error again... iOS app. Then server errors here on the site as well! Kept trying to get to post this... |
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Joined 2012-01-07 Posts: 13 |
May 23, 2012 19:45
Something is up... Got it to load, search stopped working.
Then I got a server error again... iOS app. Then server errors here on the site as well! Kept trying to get to post this... |
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Joined 2011-08-15 Posts: 61 |
May 23, 2012 19:50
I was also having service errors!
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Joined 2011-05-14 Posts: 1,372 |
May 23, 2012 19:50
It keeps saying its having maintenance for me
I'm just in safari on an iPad 2
Edited by deadstarsunburn On May 23, 2012 19:52
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Joined 2010-10-21 Posts: 281 |
May 23, 2012 19:50
I've been having problems on here. It will say application problem... something like that. When that happens, I notice my app doesn't sync.
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Joined 2011-08-12 Posts: 107 |
May 23, 2012 19:51
if you like them on facebook, they let everyone know when the site is down... i usually check there
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Joined 2012-04-10 Posts: 221 |
May 23, 2012 19:52
on the phone, on the website....MFP is messed up big time for the past couple of days!
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Joined 2012-04-20 Posts: 52 |
May 23, 2012 19:52
I've been getting a server timed out message on my ipad on and off all evening because the site is having trouble loading.
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Joined 2012-04-16 Posts: 488 |
May 23, 2012 19:55
I'm having trouble and I'm on a laptop
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Joined 2012-01-23 Posts: 31 |
May 23, 2012 19:59
Me as well (on my laptop) I can't enter any food, can't enter any recipes etc.
Edited by MaryMcnz On May 23, 2012 19:59
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Joined 2012-01-23 Posts: 31 |
May 23, 2012 20:05
Going ok on the lappy now
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Joined 2012-05-06 Posts: 153 |
May 23, 2012 20:27
I couldn't get my Android app to sync tonight for some reason. It just kept saying that it was syncing although my phone was connected to wifi and I've never really had any problems syncing before when it's like that.
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Joined 2011-12-28 Posts: 418 |
May 23, 2012 20:43
QUOTE: on the phone, on the website....MFP is messed up big time for the past couple of days! Ditto, real mess. |
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MFP Staff Joined 2011-01-12 Posts: 374 |
May 23, 2012 21:05
Our apologies, we were having issues with one of our servers earlier. Everything should be working again. If you are still having a problem, can you please contact us at http://www.myfitnesspal.com/welcome/contact_us
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Message Boards » Technical Support/Need Help
Posts by members, moderators and admins should not be considered medical advice and no guarantee is made against accuracy.