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TOPIC: Anybody want to take over?

 
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May 4, 2012 8:06 PM
Does anybody want to take over this group? I give up, after this:

QUOTE:

Hi Folks,

I'd like to remind everyone of a subtle point in our first guideline, which is that we'd actually prefer users NOT be directed to search the forums as opposed to asking in new threads.

Part of the experience we hope to provide on MyFitnessPal is an opportunity for users to meet other users, make friends, and gain the social support network that our site is set up to provide.

This kind of user connection can not be forged by poring over old posts. We actually encourage new users to post their questions, because there are other users who are happy to reply, and this is how relationships grow.

As a general rule:

Please don't respond if you're not going to respond constructively
Please resist the temptation to direct users to search, at least not as an exclusive solution. Posting fresh threads AND searching is a great combo. But please don't dissuade others from posting any relevant question. We'd prefer to be a live social network, not an encyclopedia of aging references.

Thanks,
Steven

P.S. We do reserve the right to interpret non-constructive responses as hijacking. Repeat offenses can lead to strikes and other repercussions. There's definitely more lee-way for tangents in the ChitChat forum, but when a user posts a sincere question in a "legit" forum, please do your best to respond directly to their question, or leave the response to someone who is willing to do so.


The admins explicitly welcome all the repetition. There was a time when I thought creation of this FAQ would be a catalyst for them to make an official one, or post a link to this one somewhere prominent. That is never going to happen.

I thought about deleting every post here, but that would be rude to all of those who contributed.

If anybody wants to "take over", inquire within.
May 4, 2012 8:08 PM
I'll help take it on with anyone else who wants to. I think that guideline is absolutely ridiculous and I will link to the FAQ whenever possible.
May 4, 2012 8:13 PM
Sorry Stephen, but your response is naive. The recipe for a great (not mediocre) website is to have a reference tool which allows people to learn on their own, without repetitive information. I have a Master's Degree in adult learning, and know a bit about how people learn. If you give people the tools and motive to research and learn on their own, they will do it. I really think Taso had a great concept in creating a reference tool that could be built on and utilized by all members.


Sorry, MFP - you dropped the ball on this one... I agree Taso, you aren't going to win here...
  1739169
May 4, 2012 8:31 PM
QUOTE:

Sorry Stephen, but your response is naive. The recipe for a great (not mediocre) website is to have a reference tool which allows people to learn on their own, without repetitive information. I have a Master's Degree in adult learning, and know a bit about how people learn. If you give people the tools and motive to research and learn on their own, they will do it. I really think Taso had a great concept in creating a reference tool that could be built on and utilized by all members.


Sorry, MFP - you dropped the ball on this one... I agree Taso, you aren't going to win here...


I fully agree. Quite frankly I learned more valuable information about my body and how to be successful by using the research tools for the general stuff and posting question for the more specific questions. This is the only social networking site that I've been on that actually discourages users from using valid legacy information and discouraging users from actually reading the guidelines and official user FAQ. It's a bit shameful that you get slashed for telling someone where the link to official guidelines are and the location of the search button. Not to mention the time that knowledgable users have put in to create a comprehensive repository for information and physiological debate on the unofficial FAQ. I'm sorry that this happen, Taso and I do wish you'd reconsider. You're an asset and so is this board. Love you.

I have to say, I'm not saying this to discourage important questions from new users, but I've been around for a year and others have been around for longer and it becomes exhaustive to read the same post quite literally 10times a day for 365 days especially knowing that the answers will either be the same serious answers as the day before or the same snarky comments. Yes we all need answers, but a little variety does shake things up.
Edited by AlsDonkBoxSquat On May 4, 2012 8:35 PM
May 5, 2012 9:46 AM
Taso and the FAQ gang,

I'm afraid I did a poor job of communicating the entirety of our position on the "repeat question" issue.

I'll go update my post in the thread Taso quoted in his OP, once I've completed this post.

I'm actually a huge proponent of this group, and I link folks to items here constantly. I've linked here not only in my own PMs, but in responses in the Tech Support forums, and in response to tech support emails received at our help desk. This FAQ is a TREASURE TROVE, and if my post in yesterday's thread implied anything else, then I'm solely to blame for not taking the time to be clearer about that.

I'm (slowly) updating the official "help" tool ( http://www.myfitnesspal.com/help ) which recently underwent a major upgrade. In fact, it's on my to-do list to start cultivating some of these answers (with permission) for transplant to the "official" FAQ tool. Improving the site's FAQ is one of my many responsibilities. I wish I had fewer responsibilities, because the FAQ update is not going quickly. But it's one of the improvements Mike has tasked me with, and I plod along when time permits.

The thrust of my point in yesterday's post was off-point, and I am going to revise it. I'm also going to clarify with the moderators behind-the-scenes.

It is true that we don't mind folks asking questions that have been asked before. We really do hope that the interactions spurred by these questions will engender new friendships. But it's a perfectly legitimate and friendly response to write:

"That's a great question. You can find a really useful answer here: http://www.myfitnesspal.com/topics/show/399087-how-can-i-bold-italicize-or-underline-text-in-the-forum . Welcome aboard!"

or

"Hey, welcome to the boards. I would recommend joining http://www.myfitnesspal.com/groups/home/457-unofficial-mfp-faq where you can find a whole bunch of great information"

or

"I had that question when I first joined. May I recommend http://www.myfitnesspal.com/help as a great place to start? There are some answers missing there, so come on back to the boards if something's missing. If fact, you can write to http://www.myfitnesspal.com/Steven and let him know, so he can add some missing answers."

All of that is awesome, and I hope it continues.

Unfortunately, what happens consistently in cases of repeat questions is:

"Holy crap, not this again. Did you even think of searching?"

or

"It's called google.com"

or

" http://www.myfitnesspal.com/help "

I hope you can see the difference. I clearly didn't put enough effort into my response yesterday to draw the distinction. It's possible to be welcoming AND direct others to great resources. The guideline in question actually reads:

QUOTE:

Do not attack, mock, or otherwise insult others. You can respectfully disagree with the message or topic, but you cannot attack the messenger. This includes attacks against the user’s spelling or command of written English, or belittling a user for posting a duplicate topic


It's not a guideline against providing resources, it's a guideline against making users feel like dirt for having asked in the first place.

For what it's worth, and it's no excuse, but yesterday was a brutal day on the front lines, and I was not in top form. As a result, nothing in the latter part of yesterday got my best effort. Taso, I almost made the effort, in my PM to you yesterday, to draw the above distinction, but my endurance was shot and I wrote a shorter, less thoughtful, response than you deserved. Certainly if I'd known you were making a connection between my post and this group, I would have made every effort to clear up the misunderstanding that I'd caused.

SMarie, thank you for drawing my attention to this post.

Steven
May 6, 2012 5:23 AM
Thank you for responding, steven.
May 6, 2012 7:12 AM
I like gangs, but was hoping to join something a little more rugged than the "MFP FAQ gang". I feel kinda soft.

Thanks, Steven. I don't think that pointing out the Search f(x) will discourage new users. I'd FR people who have great info on how to maximize my usage of the site. But, I don't mind constructive feedback...so, point in your favor there. Loads of people see "information" as "ATTACKING MY INTELLIGENCE".

Is there a Steven fan gang yet? Anyone know?
  8199411
May 6, 2012 7:14 AM
QUOTE:

Thank you for responding, steven.


Also, I think that is how I ended up FR you, Al. You had some good info about something I can't remember now after all the volume of awesometude you've provided over the months.
Edited by Beastette On May 6, 2012 7:14 AM
  8199411

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