Taso and the FAQ gang,
I'm afraid I did a poor job of communicating the entirety of our position on the "repeat question" issue.
I'll go update my post in the thread Taso quoted in his OP, once I've completed this post.
I'm actually a huge
proponent of this group, and I link folks to items here constantly. I've linked here not only in my own PMs, but in responses in the Tech Support forums, and in response to tech support emails received at our help desk. This FAQ is a TREASURE TROVE, and if my post in yesterday's thread implied anything else, then I'm solely to blame for not taking the time to be clearer about that.
I'm (slowly) updating the official "help" tool ( http://www.myfitnesspal.com/help
) which recently underwent a major upgrade. In fact, it's on my to-do list to start cultivating some of these answers (with permission) for transplant to the "official" FAQ tool. Improving the site's FAQ is one of my many responsibilities. I wish I had fewer responsibilities, because the FAQ update is not going quickly. But it's one of the improvements Mike has tasked me with, and I plod along when time permits.
The thrust of my point in yesterday's post was off-point, and I am going to revise it. I'm also going to clarify with the moderators behind-the-scenes.
It is true that we don't mind folks asking questions that have been asked before. We really do hope that the interactions spurred by these questions will engender new friendships. But it's a perfectly legitimate and friendly response to write:
"That's a great question. You can find a really useful answer here: http://www.myfitnesspal.com/topics/show/399087-how-can-i-bold-italicize-or-underline-text-in-the-forum
. Welcome aboard!"
"Hey, welcome to the boards. I would recommend joining http://www.myfitnesspal.com/groups/home/457-unofficial-mfp-faq
where you can find a whole bunch of great information"
"I had that question when I first joined. May I recommend http://www.myfitnesspal.com/help
as a great place to start? There are some answers missing there, so come on back to the boards if something's missing. If fact, you can write to http://www.myfitnesspal.com/Steven
and let him know, so he can add some missing answers."
All of that is awesome, and I hope it continues.
Unfortunately, what happens consistently in cases of repeat questions is:
"Holy crap, not this again. Did you even think of searching?"
"It's called google.com"
I hope you can see the difference. I clearly didn't put enough effort into my response yesterday to draw the distinction. It's possible to be welcoming AND direct others to great resources. The guideline in question actually reads:
Do not attack, mock, or otherwise insult others. You can respectfully disagree with the message or topic, but you cannot attack the messenger. This includes attacks against the user’s spelling or command of written English, or belittling a user for posting a duplicate topic
It's not a guideline against providing resources, it's a guideline against making users feel like dirt for having asked in the first place.
For what it's worth, and it's no excuse, but yesterday was a brutal day on the front lines, and I was not in top form. As a result, nothing in the latter part of yesterday got my best effort. Taso, I almost
made the effort, in my PM to you yesterday, to draw the above distinction, but my endurance was shot and I wrote a shorter, less thoughtful, response than you deserved. Certainly if I'd known you were making a connection between my post and this group, I would have made every effort to clear up the misunderstanding that I'd caused.
SMarie, thank you for drawing my attention to this post.