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TOPIC: Fitbit data not synching with MFP

 
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April 27, 2012 9:49 PM
Hi

I noticed today that my Fitbit data hasn't been synching with MyFitnessPal today. Anyone else having this problem?
April 28, 2012 4:17 AM
Yes, I cannot get my FB to sync, either! Do you use a Mac? There seem to be more sync problems for those of us who do...
April 28, 2012 4:33 AM
I use a mac and have had no issues sync my fit bit.
April 29, 2012 10:14 PM
Indeed - I am using a Mac...
May 5, 2012 12:37 PM
Hi,

Sorry for the delay in our response.

Please note that data must get from your FitBit device to the FitBit.com site before it will appear on MyFitnessPal. Troubleshooting the syncing from your device, through your computer, to FitBit.com is best handled here: http://help.fitbit.com/

If data is correctly arriving at FitBit.com, it should sync to MFP every 15 minutes.

There are three data points that you can compare between your FitBit and MFP accounts to determine if your accounts are syncing properly.

These three items are FitBit Steps, FitBit Sleep Minutes, and the FItBit Adjustment (for calories burned).

You can see your Fitbit Steps and Fitbit Sleep Minutes in two places:

1. Under the "My Home" tab, click "Check-In". This will take you to a screen where you can enter in new progress measurements. This is where we record your Fitbit Steps and Fitbit Sleep Minutes. If you want to go directly to that screen you can go to this URL:

http://www.myfitnesspal.com/measurements/check_in">www.myfitnesspal.com/measurements/check_in


2. You can see a graph of your Steps and Sleep Minutes by going to the "Reports" tab and choosing to graph "Progress". When you see the option to "Choose a Report" you can choose Steps or Sleep Minutes. This will give you a little graph.

(Note that if you do not attach your FitBit to the wrist band and set it to stopwatch mode when you sleep, you should not expect to see any FitBit Sleep Minutes data.)

If you want to verify that the Fitbit calorie adjustment is working correctly, you can compare two numbers, one on MFP (with a little math) and one on Fitbit.

If you go to this page on Fitbit (www.fitbit.com/activities), you should be able to see your total calories burned under the heading "Daily Totals". This is the total calories that your Fitbit believes you've burned for any given day.

If you go to this page on MyFitnessPal (http://www.myfitnesspal.com/account/my_goals">www.myfitnesspal.com/account/my_goals) you should be able to see our estimate for calories burned under "Your Diet Profile" --> "Calories Burned" --> "From Normal Daily Activity". This is the estimate we created for you based on your height, weight, age, gender, activity level, etc...

Add to this estimate any calories of cardio exercise you have logged for the day. If the Fitbit number is HIGHER than our estimate+exercise, we'll add a "Fitbit calorie adjustment" to account for the difference. If the number is LOWER, you will not see an adjustment for that day.

The most consistent data point will be FitBit steps, as you will only see sleep and calorie adjustments under certain circumstances. Will you have a look at the items above and let us know what you find?

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