Message Boards » Technical Support/Need Help
TOPIC: Sync Issue with FitBit |
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Joined 2012-01-01 Posts: 81 |
March 10, 2012 20:57
Well, at least until they fix this problem. Unlink and relink is fine by me. They should just have a button you can press from MFP that would force a sync when you know there is data to get. Better than waiting around and "hoping" that it syncs up.
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Joined 2010-10-30 Posts: 11 |
March 10, 2012 21:09
QUOTE: Well, at least until they fix this problem. Unlink and relink is fine by me. They should just have a button you can press from MFP that would force a sync when you know there is data to get. Better than waiting around and "hoping" that it syncs up. Excellent idea, indeed. |
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Joined 2011-06-20 Posts: 631 |
March 10, 2012 22:04
Unsync/ resync worked for me this time. But it doesn't always. Thank goodness it did. How aggrivating!!
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Joined 2011-04-11 Posts: 9 |
March 12, 2012 18:25
I have heard that sometimes when there is two fitbit near each other they sometimes cause down loading issues.
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Joined 2012-01-16 Posts: 360 |
March 13, 2012 11:13
Hello Posters,
Just wanted to thank you for your patience. We've gotten your reports and are currently investigating what the issue might be. In the meantime, you can help us by visiting the link below and confirming ( with us) the results you get from checking in the 3 places listed in the link. With that information we can find out what's going on more quickly. Thanks for your help! http://www.myfitnesspal.com/help/faq/314-how-can-i-verify-whether-my-fitbit-and-mfp-accounts-are-syncing All the best, Fish MyFitnessPal Forum Staff |
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Joined 2012-01-24 Posts: 3 |
March 14, 2012 06:57
I too have had issues with mfp and fitbit syncing togeither. I contacted fitbit, they couldn't find any issues and they contacted mfp. It has been better the last few days, but slow. I really hope they find the bug (either side) as they are such great tools to use together!
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Joined 2012-01-14 Posts: 4 |
March 14, 2012 13:11
Disconnecting and then reconnecting the accounts from the MFP website worked for me, too. I had not tried that before.
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Joined 2012-03-04 Posts: 126 |
March 14, 2012 16:18
Yep... unlink then relink. Not too inconvenient and an easy enough workaround.
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Joined 2012-01-24 Posts: 3 |
March 14, 2012 18:38
Unlink; relink....still not communicating.....grrrrr.....
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Joined 2011-10-10 Posts: 12 |
March 16, 2012 07:28
Apparently I've been linked with my Fitbit since September, when I signed up here. Fitbit syncs perfectly with my LoseIt.com account, but I see nothing here with any shared information.
I LOVE my fitbit and it has been helpful in monitoring my daily steps and my sleep. It is beginning to crack right now, and I'll definitely buy an Ultra now. 
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Joined 2012-01-14 Posts: 4 |
March 16, 2012 14:07
Unlinking/relinking is not working today. This is not good. Hope I'm not the only one. Food imports to the FitBit account though. I'll rely on that but those numbers are always more forgiving, that is, it indicates a greater deficit than the MFP numbers (all else being equal).
This problem is every day now. |
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Joined 2012-01-26 Posts: 3 |
March 16, 2012 18:59
yes, my fitnit will not automatically download. I uninstalled it and re-installed it on my laptop, but it only updates when I have it plugged in. Does anybody from Tech Suppoort read these?
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Joined 2012-01-26 Posts: 3 |
March 16, 2012 18:59
yes, my fitbit will not automatically download. I uninstalled it and re-installed it on my laptop, but it only updates when I have it plugged in. Does anybody from Tech Suppoort read these?
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Joined 2012-03-12 Posts: 4 |
March 17, 2012 10:04
Mine was doing that and i checked help and it said to take a paper clip and push it into the button on the bottom of the charger. Mine synced after that
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Joined 2012-03-12 Posts: 4 |
March 17, 2012 10:06
Mine was doing that and i checked help and it said to take a paper clip and push it into the button on the bottom of the charger. Mine synced after that
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Joined 2012-02-12 Posts: 1 |
March 18, 2012 09:37
This is all very interesting. I started on MFP, then bought fitbit. Did not see anything recording on MFP site from my fit bit so went to recording food etc in fitbit.com But I have found the food items, and records are better in MFP. Did not know other people were having problems with their fitbit. It is an expensive little add on if it does not help
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Joined 2012-03-18 Posts: 4 |
March 18, 2012 16:25
QUOTE: Unlinking/relinking is not working today. This is not good. Hope I'm not the only one. Food imports to the FitBit account though. I'll rely on that but those numbers are always more forgiving, that is, it indicates a greater deficit than the MFP numbers (all else being equal). This problem is every day now. I thought the unlink/relink was working but I found I ended up with the exercise session I'd logged on MFP recorded 4 times on the Fitbit website. I unlinked and deleted sessions on Fitbit but now I'm stuck with nothing going back and forward between Fitbit and MFP. This and the problem of disappearing My Foods, reported in another post, is not giving me a very good impression of integration between the two websites, which is a pity because the Fitbit site is pretty bad for recording foods. |
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Joined 2012-03-12 Posts: 4 |
March 18, 2012 18:34
I wish someone would get back to us. Fitbit is syncing fine with my MAC but absolute no data is coming across to MFP. Is anyone in technical support reading these comments?
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Joined 2011-11-16 Posts: 1 |
March 19, 2012 12:39
After just using Fitbit for the last week I decided to drop MFP altogether. Fitbit has better tools anyway. Thanks to MFP for turning me on to someone else though.
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Joined 2012-03-01 Posts: 14 |
March 19, 2012 12:49
I love the Fitbit, but I have had the similar syncing problem. I now put the Fitbit on the dock when I sit down at the computer. I leave the fitbit site and check my mail or write an email and that seems to give it time to sync to the My Fitness Pal. Hope this info will help you.
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Joined 2011-04-27 Posts: 10,394 |
March 19, 2012 21:01
FitBit does not seem to have an accurate recording of my calorie intake from MFP.
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Joined 2012-02-22 Posts: 1 |
March 20, 2012 16:56
Thanks Fish.
I found this reply on the technical support message board in reference to fitbit not synching. This definitely seems to answer my questions when it seems like my fitbit is not synching -- I just wasn't burning enough calories in fitbit more than myfitnesspal was giving me credit for. I jsut need to walk, run, exercise more and then I will see the 'negative' calories. "Hello Posters, Just wanted to thank you for your patience. We've gotten your reports and are currently investigating what the issue might be. In the meantime, you can help us by visiting the link below and confirming ( with us) the results you get from checking in the 3 places listed in the link. With that information we can find out what's going on more quickly. Thanks for your help! http://www.myfitnesspal.com/help/faq/314-how-can-i-verify-whether-my-fitbit-and-mfp-accounts-are-syncing All the best, Fish MyFitnessPal Forum Staff" |
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Joined 2012-03-22 Posts: 2 |
March 22, 2012 10:10
Is anyone having a problem with Fitbit calculating more steps than you are actually taking?
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Joined 2012-03-04 Posts: 126 |
March 28, 2012 14:03
QUOTE: Okay everyone with MFP and fitbit sync issues!!!! Go to fitbit and disallow MFP first Then go to MFP, TOOLs, learn more about fitbit ultra tracker Then delink fitbit. In same window relink fitbit, and you got sync action!!!!!!!! Nope... did not work.
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Joined 2011-10-10 Posts: 12 |
April 23, 2012 03:01
QUOTE: Is anyone having a problem with Fitbit calculating more steps than you are actually taking?
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