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TOPIC: Sync Issue with FitBit

 
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March 10, 2012 12:52 PM
MFP support, could you please get back with us. We all seem to be having issues with our FB adjustment data showing up. Could you confirm you are working on it and when you expect to have it fixed.??????
March 10, 2012 1:54 PM
On your dashboard when it says last time synced, that is last time the unit synced with the website, not when it synced with MFP. While it is a minor annoyance they will fix it soon and I wouldn't give up my Fitbit for anything!
March 10, 2012 2:35 PM
QUOTE:

Same problem for me. Syncing works one way only. Food entered into MFP goes to FitBit, but calorie burn is not updating to MFP.


My wife and I are having the exact same issue with two different fit bits and computers.
  16954922
March 10, 2012 2:38 PM
Mine and my wifes are experiencing the same problem. It's happened b4. I'm sure it will be fixed.
March 10, 2012 2:40 PM
mfp is crossing to fitbit but not vice versa. Just happening today.
  12397571
March 10, 2012 2:53 PM
FitBit is getting my MFP data but my FitBit calorie burns are not importing to MFP. This is the 2nd time this has happened to me and I've been using these services together for about a week.

Its great when it works!
Edited by marcello81 On March 10, 2012 2:56 PM
March 10, 2012 5:57 PM
QUOTE:

I'm having the same issue! My food appears in Fitbit, but my exercise is not being updated in MFP? Is there a server issue?

How long has this been an issue for you? Mine has been working fine for months up until the last couple of days.


Same issue here. My Friday "extra" calories burned (about 300) has not appeared yet on my MFP account. I am going to contact FitBit and voice my displeasure.
March 10, 2012 6:02 PM
I went to the FitBit Facebook page to see if there was possibly a posting about it and the FB page is wacked out too. It is trying to display the FitBit home page in a web page frame. ????

Guess we'll have to wait it out!
March 10, 2012 6:06 PM
Same thing for me today, Fitbit reads myfitnesspal just fine but not the other way around. Not sure who to blame here.
March 10, 2012 6:23 PM
Okay everyone with MFP and fitbit sync issues!!!!

Go to fitbit and disallow MFP first

Then go to MFP, TOOLs, learn more about fitbit ultra tracker

Then delink fitbit.

In same window relink fitbit, and you got sync action!!!!!!!!
March 10, 2012 6:24 PM
Same here...it's not adjusting my calories burned...frustrating!
  14418392
March 10, 2012 6:31 PM
My wife Fitbit and mine are having the same problem, food goes ok from MFP to FB, but calories calculated by FB are not adjusting back into MFP.... it's frustrating...........
March 10, 2012 6:35 PM
Same issue here. Hopefully just a server update. Up 'til now a great combo!
March 10, 2012 6:37 PM
My Fitbit always syncs ok/correctly on the Fitbit site, but sometimes it doesn't show up on MyFitnessPal 'til much later... Sometimes not even 'til the next day!
March 10, 2012 6:42 PM
QUOTE:

Same thing for me today, Fitbit reads myfitnesspal just fine but not the other way around. Not sure who to blame here.


In my experience it is always a problem with MFP. In the past, the problem was MFP did an update. This problem feels like it happens on weekends. Fitbit seems to correct problems quickly- MFP not so much..
  14383797
March 10, 2012 6:50 PM
Mine isn't synching today either, which now puts me over..... grrrrr!!!!
  8782296
March 10, 2012 6:54 PM
Unlink then relink...worked for me.
  16472667
March 10, 2012 6:55 PM
QUOTE:

This seems to happen every few weeks when the FitBit exercise calories burned will not transfer over to myfitnesspal.com. It usually takes them a couple days to fix the problem. It is frustrating but just have to deal with it until they fix it!


this!
  16811454
March 10, 2012 7:01 PM
MFP does not send it's data to Fitbit; it's the other way around.
  16655708
March 10, 2012 7:03 PM
unlink then relink...worked for me.
  16472667
March 10, 2012 7:03 PM
YES! ME TOO! I've only had my Fitbit for 3 days and I'm having all kinds of syncing issues with
MFP..sometimes it does, sometimes it doesnt. TODAY it has not synced with Fitbit one time..no data has been brought over, though I can clearly see it on the Fitbit site. Come on, MFP!
  16655708
March 10, 2012 7:07 PM
I'll reestablish the link. That seems to be working for people. It's a huge pita though, I'm the "tech savvy guy" in my family and I have to do it for everyone. Someone needs to get a hold of this problem because I'm not doing this janky fix every time this happens.
March 10, 2012 7:36 PM
Unlink then relink...it works!
  14418392
March 10, 2012 8:28 PM
QUOTE:

Okay everyone with MFP and fitbit sync issues!!!!

Go to fitbit and disallow MFP first

Then go to MFP, TOOLs, learn more about fitbit ultra tracker

Then delink fitbit.

In same window relink fitbit, and you got sync action!!!!!!!!



Yeah! I took a shortcut and skipped delinking MFP from Fitbit and just started on the step with MFP, Tools, above. Worked like a charm. Thanks!
March 10, 2012 8:53 PM
Unlink then relink works, but I think you will all find that it works ONCE! The data is transmitted, but only once. You won't see any more adjustments until you do it again.

This has been my experience.

To test, just wait until your fitbit updates again ( ~ every 15 minutes), and make sure that there is a difference in the number of steps you've taken since its last sync. Then, head to http://www.myfitnesspal.com/measurements/check_in and you will see the amount of steps Fitbit has taken since the last sync, according to MFP. THIS NUMBER HAS NOT BEEN UPDATED.

If the unlink/relink process worked properly, this number would update every 15 minutes, immediately after Fitbit syncs.

This is the case for my two fitbits anyway.

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