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TOPIC: Foods not being removed from fitbit

 
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January 13, 2012 12:21 PM
Hi I tend to use my fitbit not only to log what ive actually eaten but to plan calories for the day as well.

I am finding this is creating a huge bug on my profile where it sometimes claims I have had 3 meals for lunch etc on the fitbit side of things

I cannot seem to remove this from the fitbit website or app :(
  5647323
January 13, 2012 4:23 PM
So when you go to your food log in fitbit, and click on the red x (next to the food entry) to the far left of your fitbit account, it doesn't go away? I've not had any problems deleting entries yet, so that is weird problem. If that doesn't work I guess I would email fitbit's customer support, they have been good in the past when I had weird issues. I'd email rather than posting in the help on their forum, as you would be more likely to get a reply, I think.

ETA: I am new to MFP but have used fitbit a long time. Can you plan your meals on mfp? I haven't tried, but that might simplify things, though you should be able to delete food entries as it is an option.
Edited by Kimsied On January 13, 2012 4:24 PM
January 13, 2012 7:55 PM
I am having the same issue.
There seems to be a syncing issue between Fitbit and MFP.
I have reported it to Fitbit but am waiting for a reply.
  8041888
January 14, 2012 11:49 AM
When i press the x on the website i just get the ico telling me its loading but it never actually does it.

When i do it from the fitbit app its deletes but then it will not sync to the website. i then have to reinstall the app to get syncing to work again

I plan out meals on mfp this is what causes the problem as i put it in and then delete it, but somewhere along the line it has already transfered the information to fitbit and then add the final meal i add to it as well so looks like i am eating 2 meals.

I did email fitbit asking them to remove it the first time it happened and they have not got back to me yet, so no point logging a further issue until they reply on my first.

Mainly logged it here to see if anyone had the same problem or knew of a solution to it
  5647323
January 14, 2012 12:36 PM
I'm a bit disappointed so far in the Fitbit support team that simple stuff they get back on and something like this seems to get ignored. grumble
I'll give them until end of next week and email them again. frown
  8041888
January 14, 2012 1:14 PM
I see. I hope they respond to both of your issues soon. I think there are still a few small bugs with the sync and it is hard to know which site/service has the issue. I've noticed a small similar (less important) issue occasionally with activity records, but fortunately haven't had that with food records yet. Keep bugging them if too much time passes, or maybe try posting in the help forum on fitbit. It is hard to say whether it is a mfp or a fitbit issue, but I would think not being able to delete a record is a fitbit issue. Sorry to suggest things you have already tried, sometime people post questions when they haven't tried or didn't know about how it should work (myself included), obviously that wasn't the case here. Good luck! Let us know if you learned something.
January 14, 2012 1:26 PM
No need to be sorry.
I'm sure the bugs will get ironed out tongue
  8041888
January 16, 2012 4:50 PM
So I ended up getting what I believe to be a "get rid of this fool" response that the Sync between Fitbit and MFP is still Beta.
Can someone confirm or deny this is true since MFP doesn't seem to currently make this clear or not clear enough.
Thanks.
  8041888
January 17, 2012 4:38 AM
When you first connect your MFP account with Fitbit, we provide instructions which explain that you should ONLY log foods on MyFitnessPal, NOT on Fitbit. Our sync works in only one direction - if you log foods on MyFitnessPal, a summary will be sent to Fitbit. But if you log foods on Fitbit, they will NOT be sent to MFP - that will lead to the double counting you are seeing.

Did you read the instructions that appeared when you first connected your MyFitnessPal account with Fitbit? I'm not trying to be snarky - I think a lot of people are skipping them which I totally understand. I'm worried that the instructions are too long, so people don't read them, and as a result, they aren't understanding how the sync works because it doesn't work as you might normally expect. So if you could tell us if you read them or not, that will help us improve the set up process so that it's clearer.

Does that help? Let us know so we can try to improve the process.
January 22, 2012 9:01 AM
Hi,

I only record my food on MFP, as FB food diary is terrible to use. My problem was because i tend to forward plan, ie would imput what i thought i would be eating for dinner in the morning so that I could workout how any snacks etc i could have during the day and stay within my limit.

Im some cases this would lead to me changing what i had for dinner, whether this would be lack of calories left for it or plans changed. When i did change my mind FB would take both totals (the original planned meal and then the actual meal) so it looked like I had 2 dinners.

This does appear to be working as it should now so Im hoping thats the end of it, as im one of those types that needs to forward plan to stay on track
  5647323
January 22, 2012 9:03 AM
oh and just to clarify, all the adding, deleting and readding of foods would happen in MFP only. Only time I started trying to do anything in FB was when i saw I had 2 meals recorded for dinner

Hope I have made myself a bit clearer now
  5647323
January 22, 2012 10:04 AM
Hi Weezykid, I really should forward plan like you describe (just on mfp, I don't care for fitbit's food database either). Is it working now? I am afraid to try after what you posted.
January 22, 2012 7:18 PM
Hmm, I am having exactly the problem mentioned here. As per the directions when I linked accounts, I log my meals ONLY on MFP, but sometimes I change things during the day (either adding food to a meal, or deleting food that I planned to eat for a meal but didn't eat). On the fitbit end, rather than updating the meals, it simply adds new meals, resulting in multiple lunches, dinners, etc. Is this a problem that we are stuck with permanently (i.e. will I need to go to fitbit each day and delete any meals that were revised during the day?) or is a true synch coming at some point?
January 22, 2012 10:24 PM
QUOTE:

Hmm, I am having exactly the problem mentioned here. As per the directions when I linked accounts, I log my meals ONLY on MFP, but sometimes I change things during the day (either adding food to a meal, or deleting food that I planned to eat for a meal but didn't eat). On the fitbit end, rather than updating the meals, it simply adds new meals, resulting in multiple lunches, dinners, etc. Is this a problem that we are stuck with permanently (i.e. will I need to go to fitbit each day and delete any meals that were revised during the day?) or is a true synch coming at some point?


This is definitely not the correct behavior. If you end up deleting foods or adding other foods for a specific meal on MFP, it should update the corresponding meal on Fitbit, not create a new one. I'll follow up with you directly and hopefully we can figure out what's going wrong.
January 27, 2012 12:51 PM
Hi so, is there an outcome to this? I have this problem with both food and exercise.
February 4, 2012 11:57 PM
@ Mike-MFP Staff

I don't think the directions are that long, but I found this sentence confusing. It says that the data will be tracked by Fitbit and then synchronized with MFP. It should probably say that data entered into your MFP account will be synchronized with your Fitbit tracker.

By connecting your Fitbit tracker to your MyFitnessPal account, all of the data tracked by your Fitbit will be synchronized with your MyFitnessPal account.
Edited by Gener8Sweat On February 4, 2012 11:58 PM
March 5, 2012 10:22 AM
Exactly the same problem here - only logging in MFP, but planning ahead has created duplicate entries in Fitbit that I can't delete. Any news on a solution?
March 5, 2012 1:47 PM
My understanding is that all syncing is done by the user of the API (http://dev.fitbit.com/), in this case, by MFP. Mike/Albert can correct me if this is wrong. Thus, submit problem reports to MFP.

I sometimes plan ahead on MFP, as described above. I have seen the inconsistent entries over on FB, but when I wait long enough, everything cleans up. The flow of MFP summaries through the API from MFP to FB is NOT instantaneous...sometimes, very seldom, up to an hour later for the sync.

On a very few occasions, I've deleted the MFP summary(ies) in FB and all syncs up properly, eventually.
Edited by GadgetGuy2 On March 5, 2012 1:47 PM
  13363118
March 5, 2012 7:00 PM
Just ran a test, since a release of updated software could change what I've seen in the past. There is a problem now.

1.) Keyed multi-line dinner meal.
2.) MFP summary showed up @FB.
3.) Deleted dinner line items.
4.) Watched FB. Between 10-15 minutes after the MFP deletions, the FB dinner summary changed, NOT DELETED! It contained 180 calories (i.e. a subset of the original calories in the meal keyed in MFP.
5.) Waited.....after 50 minutes, the FB adjustment updated, letting me know MFP had run the API to pick that up (don't know if food sync occurs along with calorie adjustment.
6.) Waited .....after a total of 1hr 1nd 15 minutes, FB still had the 181 calorie adjustment. MFP had no dinner (even though I ate it in the real world :)
7.) Added meal that I deleted (but saved as a meal 1st) back. Noticed that one of the items (Whole Wheat Bread I make myself and keyed to the recipes on MFP) was for 181 calories. Hmmmm......one row is not getting deleted?
8.) Waited.....1hr 15 min. later, nothing had changed. Full meal calories from MFP missing from FB, FB still showing 180 calorie summary (see item 4).
9.) Deleted FB 180 calorie summary record (cursor over row, move left, click on red x), had a new MFP summary immediately show up for 546 calories. Deleted it to before thinking too much. Realized, it might have been the new summary I was waiting for. Finally, changed MFP dinner item serving size to "trigger" a sync run (new calories for meal 728).
10.) Waited......by 11 minutes later (maybe less, wasn't watching that close), the 728 cal summary showed up.

There is at least one, maybe two problems here:
1.) Incomplete deletion of prior FB summary (1 menu item's calories(probably) left behind).
2.) Old FB summary not replaced by new MFP summary of meal line items (a number of rows).

I don't remember seeing this problem before. I need to do one or two more tests....before I'll have a complete understanding of the problem.
  13363118
March 5, 2012 8:39 PM
I have not recreated the following two problems reported:
1.) Can't delete an MFP meal summary in FB
2.) Get multiple summaries for the same meal @ FB.

As a user of MFP/FB also, I do see this problem with my stuff:

1.) Delete a multi-line meal one line at a time (I do the plan thing also) in MFP.
Wait for sync.
2.) On FB, the summary changes to the calories of the last meal item you deleted AND no further changes on MFP will show up in FB until the bogus summary record (last meal line item calorie amount) is deleted.

This leaves you thinking that the sync is not syncing. When I delete the bogus summary record, the new MFP updates start to show up (e.g. new meal, then change of servings to that meal).

To recover, until MFP fully diagnoses and resolves these problems, you have to delete the bad record in FB, before MFP updates to that meal can get through.

Overall, I've had few problems with the syncing, once I realized it can sometimes take a little while to sync.

I'll keep an eye out for the "duplicate summary records for a single meal in FB" problem.
  13363118
March 6, 2012 6:08 AM
I'm having this problem - I only use MFP to log meals. I've added things to meals that I've missed off and ended up with 2 meals in fitbit for each of breakfast dinner and lunch.
Seems to be when I add a food it creates a whole new meal rather than updating the one that has already synced.
It won;t let me delete the dupicate meal from fitbit. Nothing happens on the website and the iphone app just errors and refuses to sync

It just been today that I've had this though - previously if it happened I could delete teh duplicate.
Edited by jenhowse1 On March 6, 2012 6:09 AM
  7914807
March 6, 2012 8:43 AM
I could be mistaken but I thought that I read that you should only add food to your MFP. Otherwise it does not count correctly.
March 6, 2012 8:51 AM
I am only adding food to mfp. It's copying it across twice for some strange reason.
  7914807
March 6, 2012 8:26 PM
QUOTE:

I'm having this problem - I only use MFP to log meals. I've added things to meals that I've missed off and ended up with 2 meals in fitbit for each of breakfast dinner and lunch.
Seems to be when I add a food it creates a whole new meal rather than updating the one that has already synced.
It won;t let me delete the dupicate meal from fitbit. Nothing happens on the website and the iphone app just errors and refuses to sync

It just been today that I've had this though - previously if it happened I could delete teh duplicate.


No luck recreating the dup meals problem yet. Didn't have time to try to recreate the "can't delete MFP summary @FB" problem.

I tried to recreate the dup meals @FB by adding foods to an existing MFP meal. I tried 5 or 6 different ways of doing that and could not recreate the problem. I used Google's Chrome web browser exclusively for the testing. I have a Droid smartphone. Don't have an iPhone to try.

In two days, I'll try creating dup meals @FB by adding foods to MFP meals that already exist, using my Droid smartphone. Maybe then I can recreate this problem.
  13363118
March 8, 2012 8:01 PM
Haven't seen nor made the time to recreate the "dup meals" and "can't delete MFP summary @FB" problems.

I did retest and reproduce the "delete a meal@MFP one line at a time" which results in FB having a left over summary with the calories from the last meal item, so it is still a problem. I guess I should submit a bug report to tech support.
  13363118

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