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TOPIC: Login failed grrrr

 
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January 6, 2012 6:05 PM
I have changed my password on the web site which I can log in and out of fine but my iPad and iPh keeps coming up login failed - please help
January 6, 2012 10:48 PM
I am having the same issue. Not sure as I am knew to iphone. Used to use EVO w/ Android and never had problems. Hope they fix it soon
January 7, 2012 1:34 AM
Yes me too. Same problem on my iPad but iPhone login is ok.
January 7, 2012 2:28 AM
Mine too. Who can help.
January 7, 2012 2:46 AM
Same here having the problem on my phone x
January 7, 2012 3:46 PM
Same thing going on with my Android phone. Must be something with the app servers or something?
January 7, 2012 4:16 PM
Please accept our apologies. There seems to be a problem with our system. If you have changed your password please try putting your username in, in either all caps, or all lower case. You may need to try it both combinations.

Make sure you are signing into the "members log in area" and not the new members area. You should only need your username and password not your email address.

If you have changed your password, please make sure you have changed it to a password with a minimum of 6 characters. Also, if you have changed your password, make sure the remember me box is left unchecked.

Again our apologies for any inconvenience. If you are still having a problem, please let us know.
January 7, 2012 5:57 PM
Thanks Natalie it's working for me now :)
January 8, 2012 4:58 AM
Edited because: works now :)
Edited by Linnea77 On January 8, 2012 5:16 AM
April 15, 2012 1:53 AM
I am also having this problem! I have uninstalled & reinstalled - HELP!!!! I love this app!
April 15, 2012 4:41 AM
Same problem here...
  10937699
April 15, 2012 2:20 PM
Hi Folks,

We underwent an unexpected maintenance outage earlier today. Your access is hopefully just fine by this writing. Please let us know if this is not the case!
August 19, 2012 5:58 AM
hello, I am a new user and has just downloaded the android app. I always get login failed--does the server has problem again :(
August 21, 2012 12:06 AM
Hi,

We apologize but there is a bug in the program with some devices. So if you have changed your password, it keeps you logged out of the program. We hope to have this issue fixed soon. For now, if you reinstall the app, it should start remembering your password again. Please make sure you know your username and password before reinstalling the app. Also, please note that any information that has not previously synced will be lost.

Here's what you need to do to safely uninstall and reinstall the app:

- First, you need to try to sync the app to make sure you data has been backed up. Open the app and login. then tap the "Menu" key and choose "More". At the top of the more page, if it says "All local changes synced", then your data has been safely backed up to our website. If it doesn't, tap on that row then tap the "Sync Now" button to try to get the app to sync to the web. Make sure that your phone is connected to the internet when you are trying to sync. If you are not able to get the app to completely sync, then unfortunately, when you uninstall the app you will lose any changes that you have not synced.

- Next, remove the app by going to closing the app, then going to Settings, then Applications, then Manage Applications. Find the MyFitnessPal app and tap on it, then tap the Uninstall button.

- Once the app has been uninstalled, open Google Play (formerly the Android Market) and search for "myfitnesspal", then reinstall the app.

- Finally, once the app has been reinstalled, open the app and login using the same username and login you had been using previously. All of the data for your account will be synced from our website back to your phone.

Hope this helps.

Cheers,
Scott
MyFitnessPal Staff

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