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TOPIC: Your server issues

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July 14, 2011 12:48 PM
I have completed a daily log since Monday and it isn't showing up on my home page for my friends to see. I hadn't changed anything until today. That didn't help either.
July 14, 2011 6:07 PM
I have been having the same problems for the past two days. It says Synchronization failed "we are unable to connect to the server to scynchronize. I have 46 local changes unsynced. It keeps freezing on me..... Help it is driving me nuts!!!!
July 15, 2011 5:20 AM
Hi---I have just started using your app on my Samsung Fascinate yesterday. It worked great until around lunch time yesterday. Then I started getting the "Synchronization Failed" message, with an option to "try again" or "cancel". Try again doesn't work, but the message keeps popping back up. Also, it is starting to freeze on the edit profile page. I thought I would try to log out and then back in again, but it wont let me do that either.
July 17, 2011 12:17 PM
Mike, I want to make it clear what the problem is several of us are having. I am entering food and exercise into myfitnesspal app on my Thunderbolt phone. The program accepts my entries and even searches for foods. However, when the app tries to synch with the website, I get the message "Synchronization Failed We were unable to connect to the server to synchronize". So all data has to be re-entered via my pc. I have no problem entering data on my pc. When I first started using the app on my phone, the synch function worked just fine. Something has happened, apparently, with the server. Please post a status on this problem......I want to use my phone and be able to synch to the website with my entries again....
Paula Edwards
July 22, 2011 2:47 AM
I installed this app on Monday (very good btw). My only issue is since Tuesday, it has not been allowing me to save the data as it is unable to sync with the main site. I can enter the site online and enter my data there, fine, but when it comes to using the app, i get the message "We were unable to connect to the server to synchronise". I get this message whether I use WiFi or my actual mobile internet. Other than that is it an excellent app, and it really has made me realise how much I eat and allows me to control that.
Edited by smb44589 On July 22, 2011 2:47 AM
July 23, 2011 9:44 AM
QUOTE:

I installed this app on Monday (very good btw). My only issue is since Tuesday, it has not been allowing me to save the data as it is unable to sync with the main site. I can enter the site online and enter my data there, fine, but when it comes to using the app, i get the message "We were unable to connect to the server to synchronise". I get this message whether I use WiFi or my actual mobile internet. Other than that is it an excellent app, and it really has made me realise how much I eat and allows me to control that.


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I'm getting quite annoyed with this now. I've got entries stored in my phone that I cant sync. Does anyone know why this is happening. Is it us or the app. I worked beautifully for two days. Grrrrr
July 23, 2011 9:51 AM
MFP is not displaying correctly in Firefox, but it looks normal in Explorer. None of the tabs are in the right place. They are in a row down the left side of the page. The MFP logo is not there at all. I nam using windows vista. Can you please help me resolve this issue?
July 23, 2011 7:31 PM
QUOTE:

I installed this app on Monday (very good btw). My only issue is since Tuesday, it has not been allowing me to save the data as it is unable to sync with the main site. I can enter the site online and enter my data there, fine, but when it comes to using the app, i get the message "We were unable to connect to the server to synchronise". I get this message whether I use WiFi or my actual mobile internet. Other than that is it an excellent app, and it really has made me realise how much I eat and allows me to control that.


I'm having the same issue on my mytouch 4g... The app wireless fine until this afternoon, and now I just get a message saying it can't sync with the server... Haven't changed anything on my phone
  5990676
July 24, 2011 8:56 AM
I'm having the same problem right now> server connection issues. I had uninstalled and reinstalled the program from my BB and still is having the same issues
July 25, 2011 6:58 PM
QUOTE:

QUOTE:

I installed this app on Monday (very good btw). My only issue is since Tuesday, it has not been allowing me to save the data as it is unable to sync with the main site. I can enter the site online and enter my data there, fine, but when it comes to using the app, i get the message "We were unable to connect to the server to synchronise". I get this message whether I use WiFi or my actual mobile internet. Other than that is it an excellent app, and it really has made me realise how much I eat and allows me to control that.


I'm having the same issue on my mytouch 4g... The app wireless fine until this afternoon, and now I just get a message saying it can't sync with the server... Haven't changed anything on my phone


manually added everyhing on my computer, then uninstalled and reinstalled app... works again!! yay!!
  5990676
July 26, 2011 6:55 AM
QUOTE:

QUOTE:

I installed this app on Monday (very good btw). My only issue is since Tuesday, it has not been allowing me to save the data as it is unable to sync with the main site. I can enter the site online and enter my data there, fine, but when it comes to using the app, i get the message "We were unable to connect to the server to synchronise". I get this message whether I use WiFi or my actual mobile internet. Other than that is it an excellent app, and it really has made me realise how much I eat and allows me to control that.


---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I'm getting quite annoyed with this now. I've got entries stored in my phone that I cant sync. Does anyone know why this is happening. Is it us or the app. I worked beautifully for two days. Grrrrr




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Uninstalled and reinstalled app and has been working for the past two days.......
July 26, 2011 11:04 AM
Has this issue been resolved? I started getting the same error message two days ago.
July 8, 2013 10:17 AM
I'm having the same issues today. I've tried shutting down the app, shutting down the device and nothing seems to work. This is happening on both my ipad and iPhone.
July 8, 2013 10:22 AM
I'm having lots of problems, too. The message I get has to do with timing out... On the iPhone and iPad.
July 8, 2013 10:25 AM
Major issues. When will this be fixed. IOS can not access at all. Website is a slow as could be and sometimes errors.
July 8, 2013 10:25 AM
Logging is becoming a nightmare. I was disheartened to read that you weren't aware since my clients are having real issues logging. It's taken months to get them to log religiously and now they can't. They keep getting a "Maintenance" pop up when they try. I got it myself this morning, or timed out message, no matter what I was trying to do on MFP> HELP!
July 8, 2013 10:27 AM
Logging is becoming a nightmare. I was disheartened to read that you weren't aware since my clients are having real issues logging. It's taken months to get them to log religiously and now they can't. They keep getting a "Maintenance" pop up when they try. I got it myself this morning, or timed out message, no matter what I was trying to do on MFP> HELP!
July 8, 2013 10:28 AM
Logging is becoming a nightmare. I was disheartened to read that you weren't aware since my clients are having real issues logging. It's taken months to get them to log religiously and now they can't. They keep getting a "Maintenance" pop up when they try. I got it myself this morning, or timed out message, no matter what I was trying to do on MFP> HELP!

Note, I've not even been successful in posting the above message as I get the MAINTENANCE pop up when I try.
July 8, 2013 11:20 AM
NOTE to users posting on July 8th 2013

Hi Folks,

Sorry for the inconvenience. We are aware that the site is responding slowly across all platforms. I have started an official thread here:

http://www.myfitnesspal.com/topics/show/1039307-site-slowness-july-8th-2013

We will update the above thread and our Ops Twitter feed:

www.Twitter.com/MFP_Ops

We appreciate your patience.

Regards,
Scott
MyFitnessPal Staff

Topic will now be locked so other users can find the relevant information

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