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TOPIC: FItbit sync problem

 
November 11, 2013 5:25 PM
Mine is still not working....Here is the reply I got when I emailed:

Hello,

Thank you for taking the time to contact us. We are aware of the problem, and are currently working on a resolution with Fitbit.

Here is a link from Fitbit with more information on the issue:

We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Michael
MyFitnessPal Staff
  25290646
November 11, 2013 7:36 PM
I emailed them too, go the exact same reply :)

But see this post, this worked for me:
http://myfitnesspal.desk.com/customer/portal/articles/1359543--%3Cspan%20class=
Edited by sdodier On November 11, 2013 7:40 PM
November 11, 2013 9:21 PM
Worked for me as well!
November 12, 2013 3:40 PM
i just set up my account and it pulled over my foods for the day

still not sure does MFP synch with it or does FitBIt synch with MFP?
  24020126
November 28, 2013 5:32 AM
Mine hasn't worked since I upgraded my iPhone 5 to iOS7. I have all of the updates, I've tried unlinking and relinking etc and nothing works.

I am considering getting another device or an alternative to MFP as I really miss this functionality.
  11953721
December 19, 2013 2:31 AM
I'm having to disconnect/reconnect accounts every day to get mine to work. This is ridiculously frustrating.
  6670097
December 23, 2013 10:04 PM
This is driving me crazy, whats the use of having a fitbit and this app if they never sync with each other?
The syncing takes FOREVER and thats if it ever works in the 1st place. Just a few months ago it use to be I entered my food at days end and BOOM instantly on my bodymedia fit screen then it would give me my fitbit adjustment almost instantly when i uploaded the information back. Now it takes 20 minutes for my food to show up on bodymedia and when I try and upload the info back to myfitnesspal it maybe works 30 percent of the time if at all and if it does work it takes like 30 minutes for my adjustment to show up. If your going to do updates PLEASE make daym sure they work 1st!!!!
December 29, 2013 2:01 PM
is there any update on this?

i am sick of disconnecting and reconnecting daily
December 29, 2013 2:04 PM
I have had to disconnect and then reconnect every time I want to sync - I AM SICK OF IT - please fix! Thank you!!!!
  12693412
January 6, 2014 1:50 PM
Same problem here day-after-day-after day. Please can you investigate this properly MFP people.

Thx
January 6, 2014 1:54 PM
This issue has been solved for the majority of users and I imagine this post is no longer being monitored by Fitbit support.

You may find it more useful to create a ticket directly, to let MFP & Fitbit know that there is a problem with your account specifically:

https://myfitnesspal.desk.com/customer/portal/emails/new

https://help.fitbit.com/customer/portal/emails/new
January 6, 2014 2:05 PM
Thanks for the quick reply........ Can you tell me how it was "fixed for the majority...." So I can try the same thing?

Thanks
January 6, 2014 2:15 PM
I don't honestly know - Fitbit/MFP made some backend changes, announced that the problem should be resolved, and it was for me (and most other people). If it's persisting for you there may be other issues with one or both of your accounts that need to be addressed on the back end. Since it's hard to know if it's a MFP or Fitbit issue, it might be worth it to try contacting both.
January 6, 2014 3:33 PM
I've noted that for the last month weight isn't syncing, but activity is. I disconnected and reconnected the accounts and it synched one day only. Otherwise it's not really working.
January 8, 2014 1:02 PM
Is anyone else experiencing this problem right now? I cannot see anything from MFP on my fitbit dashboard, nor are my fitbit stats showing up on MFP.

HELP!!
January 8, 2014 1:37 PM
I just got a fitbit force and I would like to know how to sync the information to myfitnesspal, please! Thank you!
January 8, 2014 2:17 PM
QUOTE:

I just got a fitbit force and I would like to know how to sync the information to myfitnesspal, please! Thank you!


Click this link:

http://www.myfitnesspal.com/apps/show/30

Click on the 'Connect Accounts' link under the Buy button

Sign in with your Fitbit account

Follow any other instructions given
Edited by Followingsea On January 8, 2014 2:17 PM
January 8, 2014 2:33 PM
I queried MFP and they informed me that they are still experiencing delays related to updating their system. They hope to have this up and running without issues soon.
January 10, 2014 10:22 PM
That is good to know. I just bought a FitBit Force and wasn't aware of these issues prior to trying to view today's exercise in MFP. Bummed since I think I see the calorie adjustment (well, FitBit calories and MFP calories in the dialog on the iPhone app), but not steps, stairs, etc entries that I think should be added automagically.

Thanks for keeping this thread alive, since this seems to be my issue as well.
January 11, 2014 6:58 AM
I got the scale January 1 and after setup it synced once. Now I see the same copy and paste "we are working on it" how about an update.
  55698803
January 11, 2014 7:24 AM
QUOTE:
I see the calorie adjustment (well, FitBit calories and MFP calories in the dialog on the iPhone app), but not steps, stairs, etc entries that I think should be added automagically.
The Fitbit calorie adjustment is shown under exercise. Fitbit steps & sleep are shown under progress: http://www.myfitnesspal.com/reports MFP sends Fitbit your aggregate meal data & water intake.
  4497719
January 11, 2014 8:51 AM
What?!? I am having a fitbit delivered today - one of the main reasons was so it could link with MFP. Now I find this thread...
Edited by aschroeder2749 On January 11, 2014 8:52 AM
January 11, 2014 9:55 AM
QUOTE:

What?!? I am having a fitbit delivered today - one of the main reasons was so it could link with MFP. Now I find this thread...


The sync issues are affecting a minority of users and will be temporary. It's fine.
January 11, 2014 10:54 AM
QUOTE:

QUOTE:

What?!? I am having a fitbit delivered today - one of the main reasons was so it could link with MFP. Now I find this thread...


The sync issues are affecting a minority of users and will be temporary. It's fine.

I can't help but notice this thread started in November. Are you able to sync your fitbit dashboard weight to myfitnesspal account? Just curious. And to the one getting the fibit today, as far as I know it is only the aria scale weight that is not syncing through fitbit dash to my fitnesspal. I say get it and wait for the fix.
  55698803
January 11, 2014 11:04 AM
QUOTE:

QUOTE:

QUOTE:

What?!? I am having a fitbit delivered today - one of the main reasons was so it could link with MFP. Now I find this thread...


The sync issues are affecting a minority of users and will be temporary. It's fine.

I can't help but notice this thread started in November. Are you able to sync your fitbit dashboard weight to myfitnesspal account? Just curious. And to the one getting the fibit today, as far as I know it is only the aria scale weight that is not syncing through fitbit dash to my fitnesspal. I say get it and wait for the fix.


Yup, my Aria and One are both syncing as normal - the Aria most recently about 3 hours ago, and the One last synced... looks like 3 minutes ago.

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