Message Boards » Website Suggestions/Feedback

TOPIC: Feedback Vs. Support

 
October 9, 2013 9:56 PM
Hello MyFitnessPals,

In order to provide you with the most effective technical support possible, we wanted to make sure that you are aware of our Technical Support Center. Please continue to share your Feedback and Suggestions in this forum, but if you have a technical support issue, please read below.

You can find our new Support Center by clicking "Help" on any page of the site, or directly at http://myfitnesspal.desk.com/

By using our Support Center, our staff will have easier access to our knowledge base of existing help articles, as well as the ability to easily convert a forum case to a private email case, should we need to collect data that, for your security, should not be posted publicly.

MyFitnessPal users will still be able to support each other by replying to support topics in the new system, and staff will be able to highlight and promote helpful responses from other users so they are easier to find when reviewing a help topic. Your login credentials from MyFitnessPal will keep you logged in at the Support Center, and your MyFitnessPal username will appear next to your questions and replies.

There are many advantages to using the Support Center, and we hope you'll actively participate with your questions and your answers.

Regards,

Tom
MyFitnessPal Staff

Message Boards » Website Suggestions/Feedback

Posts by members, moderators and admins should not be considered medical advice and no guarantee is made against accuracy.