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TOPIC: My fitness pal not syncing with my fitbit

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July 10, 2013 12:55 PM
I use my fitbit and my fitness pal religiously! Over the past few weeks I've had increasing trouble with my fitness pal syncing my steps with my fitbit. I have unistalled and reinstalled both apps. I have disconnected and reconnected my fitbit to my fitness pal. My steps show up on the my fitness pal website, but not on my iphone. I have taken ~13,000 steps today and my fitness pal reports "0" for my fitbit calorie adjustment. I also checked the dashboard on my fitbit and it has recorded my activity for the day.

I have contacted my fitness pal and done everything they have asked me to do and it is still not working. HELP!!
July 10, 2013 12:58 PM
Same here. I just logged my work out in MFP and it did not adjust my calories. Getting tired of dealing with this and I'm ready to ditch both MFP and Fitbit.
July 10, 2013 1:04 PM
I love using these apps together, and have been successful in weight loss. I really hope this can be fixed!
July 10, 2013 1:06 PM
Yes, this issue is getting to be a bit old.
Is it not time it was resolved?
July 10, 2013 1:06 PM
Glad to know I am not the only one!!
July 10, 2013 1:15 PM
Have you guys done anything to repair the syncing problem? The staff at my fitness pal says everything looks fine on their end. So I am not sure what to do from here. Any tips/advice would be great before I have to find another weight loss app!
July 10, 2013 1:19 PM
Mine isn't syncing either. Its been doing this off an on for a week or so. Eventually it seems to connect but its getting annoying. I've unlinked and re-linked the accounts yet still nothing.

I walk a lot so the exercise adjustment makes a big difference to my calorie goal
July 10, 2013 1:22 PM
Mine is doing the same thing. I checked their Twitter and Facebook pages and it looks like there was a sync problem last week with Fitbit. And then on Monday there was technical error that caused the apps not to sync.
July 10, 2013 1:25 PM
Same problem. Was synced this morning and now my exercise has not been credited. I am about to ditch this program and go to lose it!! Has been doing this over the past couple of weeks and it is getting annoying and old.
July 10, 2013 1:30 PM
OMG, NOW IT IS BACK. Someone please fix this issue so I don't have to play guessing games
July 10, 2013 1:34 PM
Mine is back as well now.
July 10, 2013 1:49 PM
ugh! Mine is still NOT syncing! I downloaded Lose It! but really don't like the app, especially the way they log food. I've ran/walked over 6 miles today.. that is a big adjustment to my calorie budget! I really hope this issue is resolved. Glad it is working for you guys!
July 10, 2013 1:50 PM
have you tried unlinking and re-linking your accounts? It's such a quick fix usually.
July 10, 2013 1:55 PM
@bsalvato- Yes, multiple times throughout the day today.
July 10, 2013 1:57 PM
Mine hasn't synched since 3:39 PM so over an hour at this point. It's getting kind of ridiculous... it's NOT a cheap device and to have it work so intermittently is very frustrating! What is going on?
July 10, 2013 2:00 PM
It's happening here too!! I didn't sync my Zumba last night. I just checked and I seems to working with the food but not the exercise. Which really sucks. Please fix this soon!!
July 10, 2013 2:14 PM
Have you guys contacted my fitness pal? I have tried all their advice.. I hope it magically syncs sometime this evening!
July 10, 2013 2:30 PM
Has your FitBit synced on your FitBit dashboard? How long ago does it say? Sometimes I have to force a sync on my Fitbit by putting it on the charging base.
July 10, 2013 2:33 PM
2 hrs later and mine is now synching. However... Get on this please! It's happening way too frequently lately and it affects motivation.
July 10, 2013 2:38 PM
I've just disconnected and reconnected mine as an app & It's finally changed my exercise, steps, etc.
Try this again, hopefully it will work for you as well. Hopefully soon they get this problem resolved properly because now it is just taking the mick. I rely a lot on my fitbit to show how well I have done and I know a lot of others on MFP do too. If it's not fixed soon then others will just start losing interest!
July 10, 2013 5:12 PM
Same issue for me right now. I also had problems a couple of days last week. It's a shame because before this last couple of weeks it's worked so well
July 10, 2013 6:14 PM
... And hasn't synced again for last several hours AGAIN. Mfp, where are you? Obviously there is a problem... Can somebody tell us what's goin on??
July 10, 2013 6:27 PM
Same here and I'm getting really sick of this problem!!
July 10, 2013 6:42 PM
mine isn't syncing either. I had a bit of trouble last week and it seemed to be solved. I didn't long into my computer at home yesterday so my fitbit hasn't been synced to MFP since the 8th. I have tried delinking, but that only helped sync today, yesterday is still showing 0 steps and not calorie adjustment. Help please!
Edited by Serenitytoo On July 10, 2013 6:49 PM
July 10, 2013 6:58 PM
I just unlinked and relinked mine and it worked.

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