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TOPIC: Recipes are not working on Android

 
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June 20, 2013 5:28 AM
Hi there,

Since the new update, I can no longer add new recipes and maintain a working app! I managed to create a recipe, but then it caused the app to crash repeatedly meaning I had to uninstall and then reinstall. It then forgot all my previous recipes. Shutting it down and opening it again restored those, but not the most recent recipe I created, so I created it again. The app has now crashed and will not work again, either getting stuck at sync or repeatedly force closing.

Please help? :(
June 21, 2013 8:02 PM
Hi,

Sorry for the continued inconvenience. We are aware the update has caused sync issues for some Android users. We have put several fixes in place already to help the website sync with the web platform and hope to have a bug fix app update out shortly.

In the meantime you may want to try the following items; users have reported syncing issues have been resolved when taking the following steps:

Settings>Applications>Manage Applications>MyFitnessPal>Force Stop

If that doesn't help try

Settings>Applications>Manage Applications>MyFitnessPal>Clear Cache

and lastly, if those do not help, please try removing and reinstalling the application.

We appreciate your patience and understanding.

Cheers,
Scott
MyFitnessPal Staff
July 2, 2013 7:22 AM
Hi Scott,

Thanks for your reply. It seems the only way to fix things whenever you try and make a recipe is indeed to reinstall. I'm not sure if that's a sync issue, or just a bug with the recipes or something else entirely!
July 2, 2013 5:49 PM
QUOTE:

Hi Scott,

Thanks for your reply. It seems the only way to fix things whenever you try and make a recipe is indeed to reinstall. I'm not sure if that's a sync issue, or just a bug with the recipes or something else entirely!


Hi,

Can you list for the me the exact steps you are taking and when you encounter this issue? I cannot replicate this on my end. Can you please also let me know what type of Android phone you are using?

I look forward to hearing from you.

Cheers,
Scott
MyFitnessPal Staff
July 5, 2013 5:01 AM
Yep, sure. I'm on a Sony Xperia Z, it's only about a month old, with the latest version of MFP. All I do is go onto the 'Create New Recipe' option under Recipes, add all my ingredients as normal by searching and adding but then when I try to save it the app crashes. I try closing the app through my running apps menu and then opening it again, usually I'll get a message saying that MFP has stopped, so then I click close. I try and open the app again and often it is still hanging, usually just a black screen, or I can get on only to find all my old recipes have been deleted. Then it crashes again! The only way to stop the crashing is to uninstall and reinstall. :(

On a side note, I've just tried creating a recipe on the app but on my Nexus 7 tablet and it worked fine. Maybe it's some sort of issue regarding Sony handsets?
July 6, 2013 8:47 PM
Hi,

Thanks for the details. I suspect this is a know issue that we have fixed in an upcoming release. If you could please send us an email from here: http://myfitnesspal.desk.com/customer/portal/emails/new we'd be happy to look into if the next version resolves the issue.

Please include my name in the subject and a link to this topic.

I look forward to hearing from you.

Cheers,
Scott
MyFitnessPal Staff
July 7, 2013 1:36 AM
Hi

I am getting a similar issue on my Samsung S3. I go into my diary go to recipes create a new recipe, add all the ingredients and then save it says that it is saved.

Now I have had two different errors it will either not show the recipe when I try to then add it and i end up trying to add it again or it will start to sync and never stop.

The only way round I have found is to also uninstall and reinstall and loose some of my recent data, this has been since the last update. I have this morning tried the force stop and clean the cache files but that has not worked.

The annoying thing is I can see my recipe if I go into settings and they are all there, if I go to my diary and try to add a serving of a recipe my recipe list is empty.

Please please please can we get a fix for this ASAP it is very annoying.

Thanks
July 10, 2013 6:26 AM
My app has just updated and this seems to be working again now! Hopefully it's fixed :)
July 10, 2013 6:52 AM
Samsung S4 here and same problem this morning. Entered the recipe and then it crashed, had to force end it, and now when I try to restart the app and run it, it is stuck on the syncing screen. Tried restarting phone, same thing. Will try clearing data and cache next.
July 10, 2013 6:56 AM
Well that seemed to work at least. App is working again, but haven't tried adding anything.
August 6, 2013 11:07 AM
Hello, I just wanted to tag onto this thread and point out I had the exact same problem occur (as described by the original poster). So as of August 6th I am assuming this has not yet been fixed? I am using version 2.7.3-3394 of the MFP app on 4.2.2 Android software. Would appreciate some advice as I've had to uninstall & reinstall my app about 10 times over the last couple months. Thanks.
August 8, 2013 6:45 PM
QUOTE:

Hello, I just wanted to tag onto this thread and point out I had the exact same problem occur (as described by the original poster). So as of August 6th I am assuming this has not yet been fixed? I am using version 2.7.3-3394 of the MFP app on 4.2.2 Android software. Would appreciate some advice as I've had to uninstall & reinstall my app about 10 times over the last couple months. Thanks.


Hi,

We are close to an app update to address this. For now, I would suggest you only create recipes via the website. Creating recipes on app can cause some issues that result in lost recipes and sync/freezes of the apps.

We appreciate your patience.

Cheers,
Scott
MyFitnessPal Staff

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