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TOPIC: Synchronizing Data...

 
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May 29, 2013 1:15 PM
My app keeps getting stuck in a loop where it is sychronizing and never opens. The only thing I've found that helps is uninstalling and reinstalling. Anyone else have this trouble/ know how to fix it?
  40114448
May 29, 2013 2:27 PM
Dang, no help, huh?
  40114448
May 29, 2013 4:33 PM
I have the same problem. It says I have no internet connection even though I know I do because nothing else has a problem loading.
I deleted the app and MIGHT re-add it to try to see if that helps. If not I guess it gets 1 star and a bad review and another deletion!
  26891644
May 29, 2013 4:53 PM
I've almost stopped using this app and going to Lose It! or one of the others just for that reason...I hope they fix it soon or I might be moving on....
  33344827
May 29, 2013 4:57 PM
I am having the same issue but it just started today for me
  41223984
May 29, 2013 5:31 PM
Hi,

My apologies for any issues you may be experiencing. If you wouldn't mind could you please use the "Contact Us" tool at the bottom of the page to get in touch with us? Can you please let us know what type of device you are using and any trouble shooting steps you have taken prior to contacting us. We'd be happy to look into what may be going on in your account and resolve any outstanding issues.

Again, my apologies for any inconvenience, I look forward to hearing from you so we can resolve this ASAP.

Cheers,
Scott
MyFitnessPal Staff
May 30, 2013 6:34 AM
Thanks, Scott!
  40114448
May 30, 2013 12:10 PM
if you are on android, I have had it do this as well, but I was able to force stop, clear cache and reopen it and it worked fine. Happens very occasionally.
  11058666

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