We opened 5 days ago and it's been crazy. We've inducted over 200 members and have had so many people through training it's insane.
Any given evening you will see 30-40 members coming through to be inducted, 20 odd people training at any one time, sales enquiries coming through the door and all the phones (mobiles and landline) won't stop ringing. Plus owners of other clubs coming through to check it out. We're only a small, 350 sq metre club by the way.
That means that I am juggling all the balls at once. I am introducing myself to members and inducting them, taking sales enquiries over the phone and booking appointments, giving prospect members tours of the facility and explaining the gym and explaining memberships, showing new members how to use equipment and trying to book other members in for inductions.
Lunch sometimes happens around 3pm, sometimes its a banana at 5pm.
Dinner for the past few days has been at aruond 9pm at night when I get home.
And I'm supposed to be an expert now on the very complicated computer system which not only manages members, but also books appointments and managing the 24 hour security system and video cameras. I know a little about the system but lack of time has meant I havent trained on it properly and I only have a few days of the relief help to show me how to use it before I'm dumped big time into the deep end.
There are things I am good at. I can show people how to turn a treadmill on (have shown 5 people in the last 2 days. I can show them how to use cardio equipment efficiently to help with fitness and weight loss. I can explain the benefits of eating right and adding weight training in to reach their goals. I can induct members efficiently without a prompt aid and make sure I cover all the safety features. I can clean the facility. I can take a phone enquiry which simply asks "what price is it" and turn it into an appointment and a sale. I can make a nervous non-gym member want to join. I can sell the gym to a non-believer who needs this type of facility.
The past few days have proven that the noise levels generated from the weights side are too much for the residents above. We've now conducted sound testing now that we can finally access their apartments, and we are trying to find solutions. So far nothing is 100% right.
There are few feasible solutions, all with massive hurdles to overcome. Potentially we need to find another $100K to refit the weights side with a more absorbent floor to reduce noise. Potentially we need to move. Potentially we could generate enough complaints for council to shut us down. Last night my husband gently suggested that I may need to go back to work when my leave is over if we cant solve the $$ issues and I am still not getting paid at the gym. That will guarantee that the gym shuts down since Jamie cannot do everything on his own, but I'm taking it as a wake up call that I need to force myself to be at work early today to try and learn more about the system to be better help.
I need to learn the computer system and run that side of the gym. I don't feel confident and I really need my rock to lean on. Problem is that my rock is the owner who is aging every day with the noise problem and other issues that are still arising in the teething process.
This blog has helped me try and clear my mind as to what I can do and how much strength I have left to draw on. There's not a lot of strength left but I have never been a quitter. We're just praying that we find a miracle to solve the noise problem without too much expense more than anything right now.